Think of the best place you’ve ever worked in your career, or the most highly reputable business with whom you have been involved — what was the magic formula that made the workplace so special?
One of my favorite business books, First Break All the Rules, offers the closest formula of 12 business attributes that have been distilled from thousands of interviews with the world’s most successful managers and organizations. The book frames business wisdom in the form of 12 questions that are easily asked by any manager in any organization. If your business answers these 12 questions with a strong positive correlation, you likely run a top notch group or organization that is inspired, motivated and achieving consistent business results.
Without giving away all of the secrets of this book, the 12 questions provide common sense clues to building an inspired team or organization.
For example, rank your department between 1 and 5 (1=never, 5=always):
“I have clear expectations of my job”
“I have all the resources I need to do my job”
“I have been given feedback (positive or constructive) within the last 7 days by my supervisor” …..and so on
Those questions where your team answers in the lower quartile? you probably need some work in that area. I have used this 12 question template several times to create a baseline of morale and capability when joining a new department. It’s a great tool to define opportunities for business change, inspire new business capability and build improved results within a team.
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