The following video tells the story of a Canadian, Dave Carroll, who watched in horror as baggage handlers smashed his guitar on the tarmac while he sat on a United Airlines flight. Dave decided to write a song and post it on YouTube. The response? Dave’s video went viral with over 10 million hits on YouTube.
The story doesn’t end there…… after Dave’s complaint aired, United offered a paltry settlement, which prompted Dave to write a second song about his customer service treatment. A third song was also written, detailing the crazy customer service nightmare that Dave experienced. Follow the story on YouTube or Dave’s own website, www.UnitedBreaksGuitars.com
Makes us all think,
“Am I giving my customers a great experience?”
or, as Dave says,
“One customer is not statistically insignificant!”
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